Mar 28, 2024  
2017-2019 Undergraduate Catalog 
    
2017-2019 Undergraduate Catalog [ARCHIVED CATALOG]

MGT 4349 - services and Quality Management

Credits: 3 hrs
This course provides an overview of the basic principles and methods associated with service and quality management. It shows how these principles and methods are applied in a variety of industries and organizations, with a particular emphasis on the service industry and organizations. The course illustrates the relationships between service industry and quality principles and the theories and models studies in the other management courses. Case studies problems, and an individual and team project are utilized to teach practical applications as well as the conceptual underpinnings Prerequisite(s): MGT 3321.