MHA 6330 - Healthcare Professional Relations

Credits: 3 hrs.

This course focuses on the ability of leaders to establish and maintain relationships, and communicate clearly and concisely with internal and external customers. Key subjects addressed include: building collaborative relationship; demonstrating interpersonal competency; developing and maintaining patient, board of directors, medical staff, nursing, allied health, and employee relationships; identifying stakeholder needs/expectations; and practicing shared decision making. Identifying underserved patients’ needs/expectations, incorporating the views of stakeholders in decision that affect the quality of care, work environment and business stability; following through on promises; providing service recovery to dissatisfied customers, and holding individuals accountable for their actions are also addressed. Prerequisite(s): MHA 6312, MHA 6315, MHA 6318