Sep 24, 2023  
2020-2021 Supplemental Graduate Catalog 
    
2020-2021 Supplemental Graduate Catalog [ARCHIVED CATALOG]

MHA 6330 - Healthcare Professional Relations

Credits: 3 hrs
This course focuses on the ability of leaders to establish and maintain relationships, and communicate clearly and concisely with internal and external customers. Key subjects addressed include: building collaborative relationship; demonstrating interpersonal competency; developing and maintaining patient, board of directors, medical staff, nursing, allied health, and employee relationships; identifying stakeholder needs/expectations; and practicing shared decision making. Identifying underserved patients’ needs/expectations, incorporating the views of stakeholders in decision that affect the quality of care, work environment and business stability; following through on promises; providing service recovery to dissatisfied customers, and holding individuals accountable for their actions are also addressed.
Prerequisite(s): MHA 6312 , MHA 6315 , MHA 6318