MGT 4349 - Services and Quality Management

Credits: 3 hrs

This course provides an overview of the basic principles and methods associated with service and quality management. It shows how these principles and methods are applied in a variety of industries and organizations, with a particular emphasis on the service industry and organizations. The course illustrates the relationship between service industry, quality principles, the theories and models studied in other management courses. Case studies, problems and an individual and team project are utilized to teach practical applications as well as the conceptual underpinnings.
Pre-requisite(s): MGT 2321
Student Learning Outcome: Quantitative Literacy