QBA 3377 - Operations Management

Credits: 3 hrs

This course provides a study of the drivers of quality, customer satisfaction, efficiency and productivity in service and manufacturing enterprises. Topics include product and service design, capacity planning, forecasting, quality management, facility location and layout, materials management, scheduling, project management, and supply chain management.
Pre-requisite(s): QBA 2325 - Business & Economic Statistics or MAT 2326 - Elementary Statistics or equivalent statistics course