MHA 6302 - Operations and Quality Outcomes

Credits: 3

This course is designed to provide the student with the tools necessary to define, evaluate and improve both management and clinical operations. The general concepts of operations management will be explored including project management and systems and tools for evaluating and improving management processes and clinical quality. These tools will include management by objectives (MBO), total quality managemnt (TQM), total quality improvement (TQI), Balridge criteria, Balanced Scorecard, Root Cause Analysis and others. The student will utilize skills and tools from the course on statistics and decision analysis as well as other courses on related topics. The course will begin with an emphasis on science and knowledge foundation of process quality improvement and then proceed to organization and micro-systems which will include data collection, statistical tools, patient safety and medical errors, technology, the implementation of healthcare quality improvement and the environment with emphasis on the relationship of quality and medical liability and finally how purchasers select and pay for quality.